Terms and Conditions

Please read all Hablax, Inc. Terms and Conditions carefully (“Hablax”, from now on) before downloading, accessing or using this website to purchase prepaid calling services, SMS / text messages and recharge products. / prepaid recharges through www.hablax.com or the Mobile App./p>

By accessing or using the website of our service, you affirm that you have read, understood and agreed to be bound by these Terms:

WARNING: It is a federal and state crime to purchase any product or service by fraudulent means. Any and all products purchased through this website will not be used for any illegal purpose. In the event that Hablax becomes aware of any fraudulent use of its services, it reserves the right to send all information from its network to the victim or law enforcement agency, upon request by law, without the consent of the subscriber. This is an unconditional and non-negotiable term of services, and an exception to our privacy policies.

Carrier Services Provided by Hablax. All communication and telecommunications services are provided by Hablax, Inc., an international service provider registered with the Federal Communication Commission: 0028263747 (2020).

By accessing the activation of your prepaid calling PIN associated with your Service, you agree to be bound by all the terms and conditions set forth below. Any purchase through this website or mobile application is expressly conditioned on the acceptance of these terms and conditions established in this document and which can be periodically updated at www.hablax.com .

Do not access your PIN or use this service, do not create a subscriber account or buy service refills through this website if you do not accept all the terms and conditions indicated on this website or mobile app. These terms also apply to purchases from live operators.

These terms and conditions are subject to the Federal E-sign Act of 2000, as amended, and constitute an agreement between Hablax and the subscriber for prepaid calling services purchased through this website.

By activating a PIN and therefore the service with Hablax, you represent that you are of legal age in your country of residence to enter into this agreement and that you have read and fully understood the terms and conditions in it.

If you are not of legal age, you must have the permission of your father, mother or legal guardian. Ask your parent or legal guardian to read these terms with you.

If you are a parent or legal guardian and you allow your child to use the services,

Thank you for selecting Hablax prepaid calling services through this website and / or mobile application. Hablax strives to provide the best and cheapest possible calling services for its users and clients. Therefore, it is important that you read and are familiar with our terms of service that apply to all sales and all services provided by Hablax. If you have any questions about these terms, please contact our department. How should you do it? Contact customer service before making a purchase or when you become aware of the problem. We value your business and look forward to meeting your communication needs.

1. You can contact Customer Service at: service www.hablax.com. Any and all problems, questions, or notices under these terms and conditions must be sent first to Customer Service as a prerequisite to any claim or complaint.
2. Electronic Service Agreement: All services purchased at www.hablax.com and its associated mobile application platform are performed through a Browser Wrap electronic contract format. Hablax will make the Terms of this Agreement available in a separate format upon request. You may request access to these electronic records in Adobe Acrobat or standard text formats. Likewise, they are available here on the website. At all times, the right to request and receive paper documents is reserved when requested from Hablax via email or through our customer service www.hablax.com.
3. Use of services. The Hablax Service is intended solely for personal use. The Hablax Service is intended solely for personal use. It is not intended to be aggregated, resold, or to provide primary services to call shops, call centers, telemarketing services or professionals, or any other variant of commercial use outside of the individual's use of the calling service for personal purposes. Hablax reserves the exclusive right to review usage of the Hablax Service and terminate such service if it reasonably believes the account is being abused or used for purposes other than personal use. You must not resell or transfer the Service or grant access to the Account to another party without our prior written consent. You are prohibited from using the Service or Account Access for auto-dialing, continuous or extensive call forwarding, telemarketing (including, but not limited to, political or charitable solicitation or polling), spoofing/harassment, fax or voicemail broadcasting or fax or voicemail blasting. Hablax reserves the right to immediately terminate your Service if we determine, at our sole discretion, that you have used the Service or an Application at any time for any of the foregoing or similar activities.
4. Reservation of rights. Hablax reserves the right to refuse service to any person through its website for any reason and at any time.
5. Inappropriate use and/or conduct as cause for termination or breach of Agreements: You agree to use the Hablax Service and Application solely for lawful purposes. You must not use, nor allow third parties to use, the Service or Application in any way that is illegal, harmful, threatening, defamatory, deceptive, fraudulent, abusive, harassing, libelous, vulgar, obscene, sexually explicit, profane, hateful, discriminatory, or other objectionable material of any kind, including, without limitation, material that encourages illegal conduct. If Hablax believes, at its sole discretion, that a customer has engaged in any of the foregoing conduct, Hablax reserves the right to (i) immediately suspend or terminate your Service; and/or (ii) forward the offensive materials, your communications with Hablax, and your identification and other personal information to the appropriate authorities for investigation and prosecution. You consent to the forwarding of such communications and information to these authorities or to the police.
6. Regulatory fees and taxes: All sales, use, excise, utility or other taxes, or regulatory fees or charges imposed by Hablax as a result of providing international calling services or services through the Hablax Application will be deducted from the prepaid amounts charged to the Customer's account and are a cost of the Service when imposed or required by law. This includes the Delaware Communication Service or sales tax that applies to the charged value you pay for the service. The net value and minutes available for calling are announced in Hablax voice prompts accessed when making a call. Please contact our customer service for information regarding applicable taxes and fees associated with your service.
7. Minutes disclosed via voice message: By using the Service, you will be prompted by an Interactive Voice Response (IVR) that will disclose the available minutes you have based on the rates to that destination and the regulatory fees and taxes applied. All published rates are applicable rates before taxes and fees. If you have any questions regarding the Rate applied, please hang up before the Service is completed and contact our Customer Service team at www.hablax.com for clarification.
8. Service minutes and rounding: Hablax services are rounded to the nearest sixty (60) second interval. If you have any questions regarding applicable rounding, please contact our Hablax customer service.
9. Credit/debit card charges: Hablax will not accept payments with credit or debit cards from brand network credit card issuers that are regulated issuers in their respective countries. You must provide and pay with a valid credit card (Visa, MasterCard, Discover, American Express or any other issuer accepted by Hablax) of which you are the authorized cardholder when purchasing, activating, or recharging any Hablax Service. All services are paid in advance and charged at the time of purchase. Hablax reserves the exclusive right to request identification for proof of cardholder or payment account ownership. Government identification may be required to show proof of cardholder status. You must notify Hablax in writing within seven (7) days of receiving your credit card statement if you disagree with Hablax Services charges. Any applicable billing discrepancy resulting in the consumer initiating a chargeback by the credit card provider via the Federal Truth in Lending Act, 12 C.F.R. Part 266 (1998), REG-Z, is not exempt and Hablax must be given a reasonable time to investigate the nature of the claim, billing, and specific Customer charge.
10. Cash payments / bank transfer: Depending on the payment processor or the Bank from which the transaction was made, payments may take between 24 and 72 business hours to become effective. Hablax will make the service effective when said payment is credited.
11. Cancellation Policy, Refunds and Balance Usage Conditions:

    Hablax will issue refunds only in the circumstances detailed below, provided that the user meets all verification requirements requested by customer service:

    1. At the user's request:

       When it is confirmed that the purchased service was not provided, could not be used, was not delivered correctly, or the user did not have access to the product for reasons beyond their own responsibility. The user must provide documentation, screenshots, or evidence allowing verification of the inability to use, in accordance with the requirements requested by Hablax.

       This condition applies to international calling services, international top-ups, and gift cards, provided that the product has not been consumed, activated, or redeemed.

    2. At Hablax's initiative:

       When suspicious, unusual, or potentially fraudulent operations are detected, or when the company determines there is a risk to security, transactional integrity, or regulatory compliance.

    All refunds will be processed exclusively through the same payment method used by the user at the time of purchase.

    Unexpired and non-refundable balance

    The balance purchased to use Hablax services does not expire and will remain available indefinitely as long as the user's account remains active.

    The balance is personal, non-transferable, and not convertible into cash, except in strict cases where a refund proceeds according to this policy.

    Unused balance will remain in the user's account, unless there is an investigation for fraud or AML/CFT, irregular activity or suspected impersonation is detected, or the account is temporarily suspended for verification processes. In such cases, the balance may be preventively blocked until the corresponding reviews are completed.

    Gift cards and international top-ups

    Gift cards and international top-ups are non-refundable once they have been activated, sent, processed, or redeemed by the corresponding provider. Hablax does not control the technical operation of the mobile operator or the gift card issuer; therefore, once the code, PIN, card, or top-up is delivered, the product is considered consumed.

    However, if the user submits a claim due to error, inability to redeem, or defective operation, Hablax will perform the necessary verifications with the corresponding provider to determine the actual status of the product. This process will depend on the times and policies of the external provider and does not guarantee the approval of a refund.

    Reasonable use of the service

    The user agrees to use the calling services exclusively for personal and non-commercial purposes.

    Unreasonable use is considered any conduct representing abnormal traffic patterns or incompatible with personal use, including —but not limited to— resale of minutes, use for call centers, traffic termination, call automation, carrier bypass, third-party routing, or practices generating regulatory, technical, or financial risks for Hablax.

    Given indications of misuse, Hablax may temporarily suspend the account, block the balance, deny refunds, limit access to services, permanently close the account, and report the activity in accordance with applicable AML/CFT regulations.

    Variation of rates and calculation of minutes

    Rates applicable to international calls may vary due to adjustments by destination operators, wholesale providers, or market conditions. Hablax does not guarantee a fixed number of minutes for the recharged amount; rates may change without prior notice and available minutes are calculated according to the rate effective at the moment each call is initiated.

    The balance does not lose its monetary value; however, the quantity of available minutes may increase or decrease according to applicable rates.

    External processors and technical failures

    When a transaction depends on external platforms —including mobile operators, gift card issuers, top-up providers, or payment systems— Hablax shall not be responsible for failures attributable to such third parties. The service will be credited only when Hablax receives valid confirmation from the corresponding provider.

    The user must provide evidence or documentation to validate any claim related to these operations.

12. External platforms for payment processing: Hablax is not responsible for failures that the Paypal platform, Coinpayments, bank platforms, or intermediary payment systems like PSE, Webpay, SPEI, and all other affiliates may have. Service will only be provided once the payment is verified; for this, Hablax may request supporting documents of the transaction from the client.
13. Payment Network Rules www.hablax.com: Our merchant processors (Payment Networks) are online on our website or within the mobile application verification. The payment networks that process online payments on our site have established guidelines, bylaws, rules, and regulations ('Network Rules'). Hablax is required to comply with all Network Rules that apply to merchants using an online purchase process. These rules are publicly available from the processors and may be sent to you by Hablax request via written request via email to [email protected] or through our customer service. Payment networks reserve the right to modify their own network rules. Hablax also reserves the right to modify its Terms and Conditions at any time, as necessary, to comply with Network Rules or correct changes to credit or debit cards that payment networks use or may accept for transactions.
14. Phone Number and Security PIN: You are responsible for maintaining the confidentiality and security of your mobile phone and the Hablax account number associated with your services. You are responsible for all uses of your phone and account, whether expressly authorized by you or not. Any unauthorized access to your Hablax service resulting from your own negligent handling of your phone equipment or Hablax account access data is expressly your responsibility. You expressly waive all legal defenses and measures against Hablax for any collectible debt arising from unauthorized access to your services, through your PIN and/or account resulting from your own manipulation, negligence, or intentional disclosure of data associated with your Hablax service account or mobile equipment containing the application with your data.
15. No warranties on service: Hablax offers no warranty of any kind, whether express or implied, including, without limitation, warranties of title or non-infringement, warranty of merchantability or fitness for a particular purpose with respect to the services or the application, any transaction conducted through the services or on the Internet generally, or regarding call quality. Hablax shall not be liable for any cost or damage arising directly or indirectly from such transaction, use of the service or application. Hablax does not warrant that the services or the application will be uninterrupted or error-free or that they will operate without failure, packet loss, degradation or interruption, nor does Hablax warrant any connection or transmission over the internet, nor that any defect in the services or materials will be corrected. Neither Hablax nor its officers, directors, employees, affiliates or agents, nor any other service provider or vendor providing services, applications or products to the customer related to the Hablax service, shall be liable for unauthorized access to our transmission facilities or equipment at your facilities or premises, nor for unauthorized access to customer files, programs, procedures or information, nor for the alteration, theft or destruction thereof, through accidents, fraudulent means or applications or any other method, regardless of whether such damages occur as a result of Hablax or the negligence of the service provider(s). Statements and descriptions regarding the service or the Hablax downloadable application, if any, by Hablax or our agents or installers, are informational and are not offered as a warranty of any kind.
16. Express Limitation of Liability: Hablax contains links to other sites on the Internet that allow the User to access them, but in no way can liability be derived for Hablax regarding the quality of products or services offered on the site linked to or for transactions the User may effect on such network locations. Furthermore, in no event shall Hablax be liable to the customer for (i) any incidental, consequential, or indirect damages (including, but not limited to: damages for loss of profits, business interruption, loss of programs, data or information, and the like) arising from the use or inability to use the site, services or materials, or any transaction provided on the service or downloaded or hyperlinked from the site, even if Hablax or its authorized representatives have been advised of the possibility of such damages, or (ii) any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the site or hyperlinked from it. Hablax does not control or approve the content of third-party websites. All services and materials provided on the Hablax website are provided 'as is'. Hablax does not warrant that files available for download from the site are free of infection or viruses, worms, Trojan horses, or other code containing contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular website security requirements for accuracy of data input and output, and for maintaining a means external to the site for the reconstruction of any lost data.
17. Indemnification. You, the Hablax Customer, agree to indemnify, defend and hold harmless Hablax, its officers, directors, employees, agents, shareholders, licensors, suppliers, business partners and third-party information providers to the Site, Hablax Services or Applications from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from the Customer's use of any of the Services or Applications.
18. Initial Welcome Message and Consent for PUSH, Text, and Hablax Newsletter Messages: You will receive a one-time initial welcome message via push message, SMS, or email to notify you that the service has been activated and established. You may continue to receive alerts, payment confirmations, and promotions from Hablax services or Hablax sister companies through these methods, and revoke any consent by replying 'STOP' via text message or unsubscribing via the link appearing at the bottom of received emails. Push messages are direct notifications from the App and to be stopped the App must be uninstalled from your mobile phone. You may also opt-out of receiving these messages by contacting Hablax customer service. If you stop this option and subsequently wish to receive messages from Hablax via text or email, please contact Hablax customer service to give your express consent to reinstate the option.
19. Governing Law, Jurisdiction and Venue. These Terms of Use shall be governed exclusively and interpreted in strict accordance with the laws of the State of Delaware, in the United States of America. The Customer, by virtue of purchasing through this website, agrees to submit to the exclusive jurisdiction and venue of the state and federal courts of Sussex County (Lewes), Delaware and, expressly, waives all defenses to jurisdiction without any consideration of conflict of law theories, case law or principles.
20. Trademarks. All corporate names, service marks, logos, trade names, trademarks, websites and domain names of Hablax, Inc. d/b/a www.Hablax.com (collectively 'Marks') are and shall remain the exclusive property of Hablax and nothing in this agreement shall grant the Customer or a third party the license to use such Marks.
21. Copyrights. All Services, Software and Materials found on this Website are protected by United States Copyrights, or by and through other intellectual property laws. Any commercial use of the Software, Services and Materials found on the Website is strictly prohibited without the express, prior written consent of Hablax, Inc d/b/a www.hablax.com. Any reproduction or redistribution of the Services and/or Materials not in accordance with the terms set forth herein is expressly prohibited.
22. Hablax Compliance and CALEA. Please note that in the event a request comes from government or law enforcement agencies, with the authority to require Hablax to report information regarding its services, or, if law enforcement requests this information or access pursuant to CALEA or the Patriot Act, Hablax shall be required to cooperate and disclose this information in accordance with the laws of the United States of America and the State of Delaware.

These terms and conditions were last updated on February 10, 2022 and will be reviewed every six (6) months for policy changes and corrections to electronic contracts. All Hablax Services will be subject to the Terms and Conditions published at that time, provided that they do not conflict with the Terms and Conditions of a Client's Electronic Contract that have not been notified to the Client by email thirty (30) days before. of its entry into force.