Compre agora a NetEase Games Pay Card e jogue seus games favoritos!

Dear Customer,

The chat is currently unavailable due to high demand. All support is handled exclusively by email: [email protected].

If your account is pending verification, please send:
*Selfie with your ID/passport (visible).
*Photo/screenshot of your card showing your name and last 4 digits.
*If your name is not shown, a video from your banking app where your name and last 4 digits are visible.

Response times (from receiving complete information):
*Verification: up to 12 h.
*Code delivery: up to 24 h after approval (subject to daily limits).

Thank you for your understanding.

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